Program Manager

Position Overview

The Program Manager is the operational backbone of BMG. Based primarily in our Bellingham office, this role keeps programs running seamlessly - from answering participant questions and managing course registrations to organizing gear, and helping share BMG’s story through marketing and outreach. This position reports to the Operations Director.

This is a hands-on role for someone who thrives on organization, customer service, logistics planning, and creative communication. It’s perfect for someone who wants to be an integral part of a small, mission-driven outdoor education nonprofit and enjoys a mix of desk work and hands-on preparation.

For candidates with wilderness medicine instructor credentials, there is the additional opportunity to teach occasionally or fill in when needed - adding meaningful field work to the position.

Key Responsibilities

Admissions & Customer Service (≈30%)

● Be the primary point of contact for participants and customers.

● Manage course listings, website updates, and online calendars.

● Respond to inquiries via email, phone, and social media; guide customers through

program options.

● Process registrations; collect paperwork from participants and track pre-course work

completion.

● Coordinate pre-course and post-course communication with participants.

● Track certifications: enroll participants in online curriculum, issue cards/certificates, and

send recertification reminders.

● Support and help optimize Salesforce (or other CRM tools) for admissions and

participant tracking.

● Manage BMG scholarship program; follow up with applicants & recipients.

Program Logistics & Equipment (≈30%)

● Schedule and initiate logistical processes for public program dates

● Prepare, pack, and ship training equipment for each course: first aid kits, printed

manuals, teaching materials, signage, and other gear.

● Stage gear for instructors and coordinate pick-up/drop-off schedules.

● Maintain and track inventory; reorder and restock supplies as needed.

● Oversee printing/shipping timelines for manuals, forms, and materials.

● Reserve sites, permits, and insurance as needed to support programs.

● Keep operational checklists and planning tools current to ensure smooth course delivery.

● Coordinate grocery orders for overnight programs with meal plans (4-7/year).

Marketing & Outreach (≈30%)

● Keep website and partner course listings up to date and visually appealing.

● Provide program details, photos, and updates for social media, newsletters, and

promotional campaigns.

● Assist with storytelling through student testimonials, instructor spotlights, and field

photos.

● Collaborate with partners, outdoor organizations, and schools to promote programs.

● Support creation of flyers, marketing collateral, and light graphic design when needed.

Office & Organizational Support (≈10%)

● Be an on-site presence to support daily operations and a smooth-running office.

● Assist with fundraising, grants, sponsorship, and partnerships.

● Help with internship and volunteer program coordination.

● Support company compliance tasks such as permit applications and insurance updates.

● Provide general operational support as needed within a small, collaborative team.

Optional: Instruction (as qualified)

● Serve as an instructor on courses if appropriately credentialed.

● Step in to teach or assist with programs when additional instructional support is needed.

● Stay current on backcountry/wilderness medicine practices if teaching is part of your

role.

Desired Qualifications

● Bachelor’s degree or equivalent experience (outdoor education, administration,

marketing, nonprofit management, or related).

● Strong organization and customer service skills; excellent written and verbal

communication.

● Experience with program logistics or inventory management strongly preferred.

● Familiarity with Squarespace (or similar), Salesforce/CRMs, Google Workspace, and

social media tools.

● Creative eye for marketing and storytelling (basic design or content creation experience

a plus).

● Knowledge of outdoor programs or wilderness medicine helpful.

● Wilderness medicine certifications (WFR, WEMT, EMT) or instructor experience a plus

but not required.

Compensation & Work Environment

Hours: Full-time (32–40 hrs per week). Flexible schedule possible.

● Pay: $24/hour starting

● Benefits available (Healthcare stipend, PTO, Sick days, IRA match)

● Location: Primarily in-person at our Bellingham, WA office; potential for limited

hybrid/remote work (e.g., one day per week).

● Team Culture: Collaborative, flexible, and deeply committed to high-quality outdoor

education.

● Opportunities for professional development and, if qualified, occasional teaching shifts.

Hiring Process

Send your resume and a brief cover letter describing your relevant experience and interest in

the role to employment@backcountrymedicalguides.org.

Timeline for hire:

● Application window closes November 10, 2025

● Interviews Begin November 14th, 2025

● Potential start date : December 1, 2025